Can you upgrade your level in the pledge manager?
Provided you’ve backed for an actual pledge level, not “pledged without reward” you’ll be able to upgrade your pledge to a different level in the pledge manager software :).
Last updated: June 01, 2020 04:01
Can you buy the add on items in Pledge Manger, even if you haven't backed at a reward level.
Yes- if you’ve pledged at all you’ll be able to buy add ons.
Last updated: June 01, 2020 04:01
Will The Drowned Earth range be in the Pledge Manager
Yes, everything on our webstore will be on pledge manager too. However, we will only have a single wave of shipping, so if there’s anything you want right now, you’d be better off buying it from the webstore right now: https://www.thedrownedearth.com/
Last updated: June 01, 2020 04:01
I am a retailer. Is there a retail pledge level?
No, but we have a distributor that would love to talk to you about a pre-order! Get in touch with us via Kickstarter and we’ll get started.
Last updated: June 01, 2020 04:01
What are the models made of?
Our models are extremely high quality white metal wargaming miniatures. You will get the level of detail you see in the renders. These are not cheap board game plastic, but are hand cast within the European Union.
Last updated: June 01, 2020 04:01
Do the models require assembly?
Yes, they do.
Last updated: June 01, 2020 04:01
What comes in the "All In" pledge level?
One of everything unlocked during the Kickstarter. You can find a complete list under the pledge level in the right hand bar.
Please note that the Keratosor model was not unlocked during the kickstarter, and is not included. The Keratosor AI deck will be included, as this was unlocked during the Kickstarter.
Last updated: June 01, 2020 04:01
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.